Bernard Morrow, an experienced adjudicator and mediator, is the new Complaints Resolution Commissioner for the Law Society of Upper Canada.
Mr. Morrow, who takes over from Stindar K. Lal, QC, will serve for a two-year term. His job is to ensure transparency and sensitivity for members of the public who are involved in the complaints resolution process.
The Law Society says that maintaining an independent office dedicated to complaints resolution is part of its commitment to regulate lawyers and paralegals in the public interest.
When a complaint against a lawyer or paralegal has been closed and the complainant is unsatisfied with the result, they can apply to have Mr. Morrow review the case.
The Complaints Resolution Commissioner’s role is separate from the Law Society’s core professional regulation activities. The Commissioner will review files to make sure they were handled appropriately and that the results are reasonable.
The Commissioner plays a crucial role in helping to make sure the Law Society and its regulatory processes respond to members of the public.
Conduct, Capacity and Competence – Process Changes
If You Are the Subject of a Complaint – LSUC Page