Bill 60, the Wireless Services Agreements Act 2013, has passed second reading in the Ontario Legislature. If passed, the legislation would help consumers by providing them with clear information and fewer surprises in cell phone and wireless services contracts.
The act would protect wireless customers by:
- Requiring contracts to be written in plain language
- Ensuring contracts clearly outline which services come with the basic fee, and which would result in extra charges
- Requiring providers to get customer consent before amending, renewing or extending a fixed-term contract
- Enforcing a cap on cancellation fees, making it less expensive for consumers to walk away from fixed-term contracts
Bill 60 goes now to the Standing Committee on General Government. Public hearings are expected to take place this month.
An estimated eight out of 10 Ontario families have a wireless services agreement. Complaints to the federal Commissioner for Complaints for Telecommunications Services have more than tripled over the past four years.